This is more likely to happen on Windows 7 & 8. But, it rarely occurs on Windows 10. To solve this, we recommend running applications in compatibility mode.

Here is how you can fix a black screen issue:

1. Right-click on the INK desktop icon and select Properties.
Launch INK Properties

2. Go to the Compatibility tab. Check Run this program in compatibility mode and; select Win XP or Vista (Service Pack 2) from the drop-down menu. Click Apply to save these changes.
Run INK in Compatibility Mode

3. Relaunch INK

NOTE: When an update is available, this setting may cause issues when updating INK. To resolve any update issues, simply uncheck the Compatibility box.

If you have any questions about INK, please don't hesitate to send us feedback through the INK app.
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